Frequently Asked Questions

Getting started

  • You can begin by submitting an enquiry or booking an appointment online.


    If you are unsure where to start, our team can assist you in understanding the process and help you take the next step in a way that feels manageable.

  • A referral is not required to access therapy.


    If you would like to receive a Medicare rebate, you will need a valid Mental Health Care Plan and referral from your GP, psychiatrist, or paediatrician.

  • We take a considered approach to matching you with a psychologist.


    Your needs, preferences, and goals are taken into account, along with each clinician’s experience and areas of practice. If at any stage you feel the fit is not quite right, we can support you in exploring alternative options.

Therapy process

  • The first session focuses on understanding your current concerns and what has brought you to therapy.

    Your psychologist may ask about your experiences, background, and what you would like support with. This is also an opportunity for you to ask questions and develop an understanding of the therapeutic approach.

    You are not expected to cover everything in one session. The pace is guided collaboratively, with your consent and comfort in mind.

  • Therapy is a collaborative process.


    Your psychologist will work with you to develop a shared understanding of your experiences and identify areas of focus. This may involve exploring patterns of thinking, emotional responses, and behaviours, as well as developing practical strategies.


    Approaches are tailored to your individual needs and may draw on a range of evidence-based therapies.

  • There is no fixed number of sessions.

    The duration of therapy varies depending on your goals, the nature of your concerns, and your preferences. Some people attend for a shorter period focused on a specific issue, while others engage in longer-term work.


    This can be reviewed over time with your psychologist.

Online therapy

  • Sessions are conducted via a secure video platform, allowing you to attend from a location that feels private and comfortable.


    Online therapy follows the same structure as in-person care, including assessment, goal setting, and evidence-based intervention.

  • Research indicates that online therapy can be effective for a range of concerns, including anxiety, depression, and trauma-related difficulties.


    Outcomes can vary depending on individual circumstances, the therapeutic relationship, and the approach used.

  • To attend online therapy, you will need:

    • a stable internet connection

    • a device with a camera and microphone

    • a private and quiet space
      Setting aside time before your session to prepare can be helpful.

  • If technical issues occur, your psychologist will work with you to reconnect.


    Where appropriate, sessions may continue via phone or be rescheduled to support continuity of care.

Fees and rebates

Policies and practicalities

  • We require at least 48 hours’ notice for cancellations or rescheduling.


    Late cancellations or missed appointments may incur the full session fee. Exceptions may be considered in extenuating circumstances.

  • Standard sessions are approximately 50 minutes in duration.

  • Payment is processed at the time of your appointment using your nominated payment method. Further details are provided at the time of booking.

Privacy and confidentiality

  • Yes. Information shared in therapy is treated as confidential and managed in accordance with professional, ethical, and legal standards, including applicable privacy legislation.


    Your information is securely stored, and sessions are conducted using platforms designed to support privacy.

  • Confidentiality may need to be limited in specific circumstances, including:

    • if there is a risk of serious harm to you or another person

    • if there are concerns regarding the safety or wellbeing of a child or vulnerable person

    • where disclosure is required or authorised by law

    Where appropriate and practicable, this will be discussed with you.

Suitability

  • Online therapy is suitable for many individuals and presentations.


    It may be particularly helpful if you prefer flexible access to care or are located in an area with limited in-person services. It may not be appropriate for individuals requiring urgent, intensive, or crisis support.

  • Our psychologists support a range of concerns, including:

    • anxiety and stress

    • depression and mood-related difficulties

    • trauma and trauma-related symptoms

    • emotional regulation difficulties

    • relationship and interpersonal concerns

    • life transitions and adjustment

    If you are unsure whether your concerns are suitable, you are welcome to contact our team.

  • Yes. We offer therapy for children and adolescents where appropriate.


    For younger clients, therapy is adapted to their developmental stage and may involve collaboration with parents or caregivers, with consideration of confidentiality and consent.

Therapy pace and fit

  • It is not uncommon for therapy to involve difficult emotions.


    Your psychologist will work with you to ensure that therapy proceeds at a pace that feels manageable. You are encouraged to communicate if something feels overwhelming so that sessions can be adjusted accordingly.

  • The therapeutic relationship is an important part of effective therapy.


    If at any stage you feel the fit is not quite right, you are encouraged to let us know. We can support you in exploring alternative options.

  • Yes. You are free to pause or stop therapy at any point.


    Your psychologist may discuss this with you to support continuity of care, however the decision to continue or discontinue therapy remains with you.

Safety and support

  • Harlow Psychology provides therapy in a scheduled, non-urgent setting and is not a crisis service.

    If you are at risk of harm or require immediate support, it is important to seek urgent assistance.

    Crisis support services:

    Emergency support:

    • Emergency services: 000

    • or present to your nearest emergency department

    Reaching out in these moments can feel difficult, however support is available.